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Application Support & Maintenance

In today’s environment, businesses are highly dependent on IT systems for day to day operations. As business evolves, applications need to change to suit new business scenarios. Application Support and Maintenance is an important element towards enhancing and extending the life of the applications. Focuses on seamlessly maintaining and transforming your business-critical applications to meet changing business needs.

Application Support & Maintenance Service ensures your business applications are managed and operated seamlessly to provide secure and high performance platform. Our comprehensive set of frameworks, proven methodologies; ITIL/ISO 20000 compliant processes and domain expertise help enable our customers to achieve:

Faster time-to-market

Improved operational efficiency and reduced cost by decreasing the number and duration of business-critical application outages

Best utilization of improved productivity for strategic initiatives

Application Support model is an evolved and proven multi-tiered framework on which our support solutions are based upon that are offer to suit all needs of our customers. Our support model provides high-availability service products in a networked environment. In the levelled support model, organizational functions are placed in an escalation hierarchy with clear lines of demarcation between functions to ensure that responsibilities and duties are clearly defined. Depending on the nature of your IT infrastructure.

Key Services

Application Support and Maintenance
Multi-level (Level 1, 2, 3, 4) Support & Maintenance capability using a Corrective, Preventive, Adaptive & Perfective approach across technologies and business domains.


while our primary focus remains on seamless transition of taking over service delivery responsibility from either you or an incumbent vendor. We ensure that the transformation activity is initiated at this very phase by gathering information across Business, Operational and IT viewpoint. Post this the gaps and improvement areas are highlighted to you that kick off the transformation phase. The Transformation phase is typically broken into standard and customised projects that start post successful completion of transition and ends when your environment has reached the desired state. Our Transformation Framework and Methodologies ensure we deliver the agreed service improvements and productivity gains in line with business requirement. Approach spans across the lifecycle of the engagement with a focus on continuous improvement to reduce maintenance overhead.

Business Values

1. Focus on delivering Operational, Tactical and Strategic benefits
2. 10% increase in productivity through robust Knowledge Management & Automation processes.
3. 10% YoY case reduction via Proactive correction and Root Cause Analysis
4. Reduced Total Cost of Operations
5. Flexible Support Models (8x5, 12x5, 16X7, 24X7) designed to meet your business needs, resulting in improved return on investment
6. Flexible Commercial Models – Managed Services, Professional Services, BOT and Outcome Based Pricing

Software Maintenance and Support Lifecycle

Software Maintenance and Support goes through five phases. The following image depicts the activities involved in each phase:

Level 1, Level 2, and Level 3 support teams:

As technical support and maintenance engagement matures, Ensures that the front line teams become more and more knowledgeable on the application and the issues involved. This results in the client receiving meaningful, accurate solutions promptly.

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